In most cases when the technician has vacated the property they are attempting to isolate the issue by inspecting the juntion box, or will refer the problem to the Central office. In these cases the issue is still being looked into. If you have any questions, please feel free to call us at 1-800-935-2181 and we would be more then happy to check the status of your repair.

In other cases the technician found that there was no problem at the "demarc" or Network Interface. In this situation, the problem is more then likely equipment, or inside wiring related and the appropriate vendor should be called.