It should be noted that this position is what separates MTA from many of its competitor's similar job positions. This employee's main responsibility is on-going customer care for any additions to services, moves to services, changes to service or any other general customer care related issues. MTA's Account Managers differ from most of our competitor's similar job positions in that:

Our Account Managers are assigned to specific customers and are responsible for their daily account care.

Our Account Managers, unlike our competition, are involved in your account from the time that your company's next generation voice and data solution is ready to be implemented.

Our Account Managers, unlike our competition, are highly trained on multiple systems such as provisioning, customer care, and billing, which allow them to handle any and all of your concerns through a single point of contact.

Our Account Managers, unlike our competitors, who separate their customer care departments from their implementation and provisioning departments, actually do all the implementation and provisioning of the various services associated with your next generation voice and data solution from beginning to end. This allows MTA's Account Managers to know exactly what is involved with your voice and data solution and account information from the very beginning of the relationship between our two companies. This leads to quicker response times for our customers concerns and helps avoid critical information about your company's account from falling through the cracks.

Our Account Managers, unlike our competition, use a unique "Modular Approach" to Customer Care, which has allowed MTA to experience low attrition rates and develop long-term mutually beneficial business relationships with our customers.

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